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JSC "Elit Electronics" (I/N 202268928) congratulates on your purchase and thank you for choosing us.
To avoid possible misunderstandings, please read the warranty conditions and service rules carefully. For the avoidance of doubt, this warranty sheet contains information about the statutory warranty.
Statutory guarantee
If the goods are found to be defective, the customer has the right to request JSC "Elit Electronics" (I/N 202268928) to eliminate the defect (repair or replace the goods free of charge, reduce the price) or withdraw from the contract.
Repair and replacement of goods are the primary rights of the consumer. The customer has the right to request JSC "Elit Electronics" (I/N 202268928) to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires a disproportionate or inappropriately high cost.
The goods must be repaired or replaced within a reasonable time (3 (three) months) in such a way that the customer does not face a significant delay considering the nature of the goods and the purpose for which he purchased these goods.
Repair or replacement of the goods free of charge means that JSC "Elit Electronics" (I/N 202268928) will bear all costs (including postage, labor and material costs) necessary to ensure compliance of the goods with the conditions stipulated in the contract.
The customer has the right to request a reduction in the price of the goods or to refuse the contract if one of the following conditions exists:
a) it is impossible to repair or replace the goods in accordance with the above;
b) JSC "Elit Electronics" (I/N 202268928) did not repair or replace the goods within a reasonable time and the customer lost interest in the performance of the contract;
c) Repair or replacement of goods by JSC "Elit Electronics" (I/N 202268928) will cause significant disruption to the user.
In the case of withdrawing from the contract, the customer has the right to demand compensation for damages caused by non-fulfillment of the contract in accordance with the rules established by the legislation of Georgia.
The customer does not have the right to withdraw from the contract if the defect in the goods is insignificant.
In determining whether an expense is disproportionate or disproportionately large, the following conditions must be taken into account:
a) the price of goods or services in case of compliance with the conditions stipulated in the contract;
b) the degree of non-compliance of the goods or services with the conditions stipulated in the contract;
c) an alternative possibility to eliminate the defect of the goods without creating a delay for the user.
If the customer discovers a defect in the goods within 6 months of taking possession of the goods, until the contrary is proven, it is assumed that the defect existed when the goods were delivered, if, based on the nature of the goods or the nature of the defect, this is possible. In this case, the burden of proof rests with the merchant. If the consumer discovers the defect in the goods 6 months after taking possession of the goods, the burden of proving that the defect existed at the time of delivery of the goods is on the consumer. The consumer has the right to enjoy the rights provided for in Articles 17 (Consumer Rights) and 19 (Commercial Guarantee) of the Law "On Protection of Consumer Rights", if the defect of the goods was found within 2 years after the goods were handed over to him. The action does not apply to the purchase of secondary goods. In the case of the purchase of such goods, the seller's responsibility in the case specified above is the subject of an individual agreement between the parties.
Warranty service is not provided, it is canceled if:
• When changing the item, if the user did not hand over the item to the representative of the authorized service center with a complete set, only the part of the item that was handed over will be changed;
• the statutory warranty period has expired;
• The user cannot present the warranty document and it is otherwise impossible to identify the item;
• Information in the warranty document has been deleted or altered and the item cannot otherwise be identified.
• The data on the sold item has been deleted, changed, rearranged.
• damage caused by physical impact and improper operation;
• damage caused by lightning, foreign bodies and liquid ingress, violation of conditions of operation and storage rules;
• damage caused by fluctuating, high or low electrical energy supply;
• Resentment is caused by electrical network failure, or damage to the furniture with damp caused by the fault of the user;
• installation or repair work carried out by other unauthorized persons, which caused damage to the item;
• Purchased furniture was used for commercial and business purposes.
The item is replaced based on the customer's consent, with the same, lower (by returning the difference) or more (by covering the difference) value with the item on sale at the time of the change.
After leaving the item at the address - if the customer finds that the dimensions or visual aspects of the purchased furniture are inappropriate for his interior - JSC "Elit Electronics" (I/N 202268928) fully releases the responsibility of replacing or returning the item.
warranty service -
The buyer should report the problem on the hotline of JSC "Elit Electronics" (I/N 202268928) (032) 2 48 48 48; www.ee.ge; info@ee.ge. The order will be signed by service at the apartment, which means - a specialist's visit to the customer's address, the specialist will take video and photo material showing the damage, and taking into account the brand's recommendation, the customer will know the answer to the diagnosis after placing the order - within 5-7 working days.
In case of questions or problems related to the service, you can also contact us on the hotline of JSC "Elit Electronics" (I/N 202268928) (032) 2 48 48 48; www.ee.ge; info@ee.ge
